Tool belt: Quizzes to grow your business

So you’ve probably have heard the buzz around quizzes. In fact, you’ve probably taken one or two or a couple (What character from Harry Potter are you?) The great thing is that you can use quizzes to grow your list and qualify clients that come from the wild wild west of social media. I was given the opportunity to review this quiz platform called Interact. Here are my thoughts about the platform itself and how I can see it being used in social media.


When you first create your quiz the most important thing you want to map out what are the goals of this quiz and what are the questions and answers. By knowing these two objectives you will be able to ensure your quiz is one step closer to effective.

After you create your questions and answers you’ll want to brand it! When people share this online this might be the first introduction to your brand. Make sure it represents you well.

Finally, have your friends test it! See what their impressions are. Do all the options make sense? Do they end up in the right place?

The quizzes are automatically responsive so they look good on any device. This is important because you’ll be sharing your quiz a lot of Facebook, Twitter, and even LinkedIn.

One thing I have learned is that my quiz is engaging (and quick) enough that all people who start it, finish it. That’s  proves my questions are spot on. Now – I need to make the answers compelling to cause action.


Data on Data on Data. There is nothing you can do in your business without data. You can see how many people see your quiz to how many people become leads. That is something you can make a business decision on.

Funnel analytics for your quiz
See the immediate ROI for your quiz

Easy to set up. You are guided though the process and can always go through the tutorial again.

Simple or Complex. You can have different answers go to different email lists! Or you can just collect all the emails into one list. There are many options in customization and how you deal with data so you can grow with the tool as your business grows.

As a bonus…if you take the time to see the kinds of responses you are getting in your quizzes you’ll begin to understand your audience better and what they want and need.


This is not a pill. Without a strategy this tool will be ineffective.  Now, I haven’t found anything that I don’t like about it yet. But I’ll let you know as soon as I do.

Overall… Give it a try. It’s fun to play with and you’ll probably like the results.

My quiz is new so I cannot give you any real data on its conversion rates and ROI. Again, I’ll be updating this as I do.

I did not get paid to use this I was allowed free lifetime use of the platform. And I do like it.

Go on try it out. In fact, I need help coming up with a snazzy quiz name. All I have right now is “What kind of business social media user are you?” Boring right? Suggest some great titles in the comments!

#DELETEFACEBOOK: Does the movement affect your business?


You might have heard that Facebook has experienced another huge data breech. This time in relation to the last election. This has spawned the hashtag #DELETEFACEBOOK and users are demanding that companies delete their Facebook profiles. In fact, Elon Musk has deleted the pages for Tesla, SpaceX and his own. But what does all this have to do with your business? Does it matter? Should you worry? In a word –


Most people, have been crying the doom of Facebook and that this is the turning point. Abandon Ship! Abandon Ship!

Not even.

Remember why you are on social media and why big business is on social media. It is for two totally different purposes. Let’s be honest, when Elon deleted  those pages there were still millions of ways people can find out about his business from news coverage to the products he has in the world. His reach is huge without the need of Facebook. Your reach is that of a small business.

So don’t worry about how big business interact with social media as long as your clients are still there and active.

The caveat in this is if Facebook is your sole way to earn business. Diversify. Now.

If Facebook is your sole way to earn business. Diversify. Now.

Anytime I share, things happen in my business.

Do you notice how that happens?

You open your mouth about your business to a friend or stranger and they know someone or they have been looking for someone?

Well, that’s what social media is. Sharing your business with others such that they take action.  But what can social media actually do? Like really. What results can you expect from engaging in social media? I’m glad you asked.

But first, some myth busting……

You are not Coke, Apple, or even Volkswagen. The funny and cute things they do on social media serve a purpose but not the purpose you are trying to achieve in your business. The business that is not a multi-billion dollar business. The one that cares less about how many people like you and actually how many people buy from you. That business, your business, needs social media to drive measurable results.

Now, here’s what you can and can’t get from social media.


What social media can and can't do

That’s pretty much the nuts and bolts of it. Got any questions? Ask me on twitter.


Why going “Viral” is a bad thing for your business.

TL;DR: Why going viral is bad for your business:

  1. Can you handle the volumn?
  2. Creating for virality means youre not creating for your brand
    1. take up a lot of time
    2. not your brand
    3. wrong focus
  3. Right back where you started. Except everyone knows your name.


Let’s go viral!

It’s a phrase that should be banned from language. Why? Well first, going viral is a bad thing for your business.

That phrase implies that you can control what goes viral or doesn’t. That you know what millions of people will want to see and share at any given moment. When I put it like that it does sound crazy right?

In fact, here’s a secret. Going viral is bad for business. Yep, it’s bad for your business. There are a lot of reasons why but i’m only going to share 3. But these are 3 good ones.

The first reason why going viral is a bad thing for your business.

You ain’t got no processes.


Are you ready for the flood gates? Seriously, do you have the structures set up in place to have an increased spike in traffic? How will you handle the follow ups? How will you handle the web traffic? Do you know how to re-target the people who don’t purchase immediately? And if it’s a product, do you have a back order plan in place? These are just some of the things you’ll have to contend with if you go “viral”.

What you should do is make sure you have the processes in place to support your business and have it grow without you. For example, can you take a vacation for even a day? Can you not touch your business and still have your clients be happy? Make sure you have the processes in place so you can handle a big unexpected influx.

The second reason why going viral is a bad thing for your business.

You’re not creating content that represents your business.

If you’re creating content to be popular, you’re creating content that doesn’t represent your brand. Generally, when we think of thing going viral – we think of funny, wacky, weird things. But does that represent your brand? And if it does – has it worked. You are also taking up a lo of time focusing on one aspect of you business. That’s not a bad thing – but have you delegated the other tasks you have to manage? The most important thing about going “viral” is not to try to go viral.

What you should do is create content regularly, consistently, steady, routinely….you get the point. Not only do you have an active and engaged audience when you are dong this but the chances naturally go up that your might happen to go viral. (Keep in mind that going viral is like winning the lottery)

The third reason why going viral is a bad thing for your business.

All the buzz and no extra business.

Unless you are preared, you end up right back where you started except everyone knows your name. If you have a piece of content get 500,000k views do you know how to convert those to customers? How will you keep them engaged?

What you should do is create a strategy, funnel, or whatever to automate your follow up and customer engagement. Maximize the customers you have now. Make more money with what you have now.


Going viral isn’t going to save your business. It’s what you have in place to capitalize on the publicity that will save your business. And if you don’t have those things in place then don’t try to go “viral” In fact, go get a business coach and plug in the holes.


Married at First Sight: Client Edition

I fell in love with a show called Married at First Sight. Basic premise is that people fill out a 6-hour questionnaire and experts with PhDs match them up to their ideal match and the first time they meet is at the altar. It’s a reality show. I don’t expect much from it.

What I think is most interesting about this show is the “possibility” of finding a forever love based on paper.

This is exactly what you are doing in your business. You are assuming things about your client based on paper. But have you interacted with them? Have you met them? Have you asked them questions and understood what they wanted?

You need to meet your client. When you are first starting your business you have an idea of who you like to work with but what does that actually look like in real life?

Seriously. I love social media, It’s my business. But too often I see business owners who think setting up a Facebook page will bring them clients. Social media is a compliment to the other marketing efforts you are doing. It is not a stand alone that works without you putting any effort in.

What’s really important is to understand the roles each of these occupy.

What face to face can give you:

There is no denying it. Seeing someone in person does a lot to communicate values and passion. Nothing comes close to it. Nothing.

Below are 3 ways to ensure you and your clients have a lasting and happy marriage.

See people’s reaction to your message.

We are always evolving and growing in our businesses. New markets, new offerings, and more. Seeing the reaction to these new offerings in person gives a lot of information to you, the business owner. It allows you to refine your message to hone in on your target market’s wants and needs.

Hear the problems of your target market

Yes, you can “hear” the problems of your target market on social media, and you should! However, you cannot hear the unsaid through the written word. When you get a chance to speak to your clients, you can see their hesitations, thought processes, and more in person. All of which you cannot see online.


People take more immediate actions when they have met you in person. They associate a name and a face with a feeling.

What social media can give you:

Access to the world.

That might seem a little dramatic however, it is. Social Media gives you the same access to people that formerly, only Coke or Dell enjoyed. Through understanding your target market and what they want to hear from you – you can make great strides. You can get your brand out there and drive people to buy.

Peer connections

It is easier to foster and grow peer connections through social media. Even though you run a business personal/business growth and education is still important. Without these two constants how could you improve your business? Creating or joining a community online allows you to continue your education when you don’t have the time to do it in person.

Clients you never thought possible

As people get to know you online – they begin to share you with others. It is in this sharing that you acquire clients you never even knew you could.

I think social media is a great medium to communicate your passion and brand to your clients. But it’s really important to go out there and find and connect in person first when you are starting out in business.

Trolls, Trolls, Trolls

Fun fact:  the definition of the word “troll” was first used in 90s when newsgroups were still widely in use.

I’ve heard many people don’t jump on Periscope or Twitter because they worry about the comments they would get. I can understand that – really. It’s no fun to have someone comment about you or a subject that you are really passionate about. But here’s the thing:










It’s true! Trolls are a training camp for awesomeness. (Read that in the monster truck rally voice)

You have the High jump where you soar over idiotic comments.



The javelin where your point hits home so well nothing can assail it.


Or the long distance run where you learn to leave stupidity in the dust.


The thing abut this camp is you can’t go if you don’t have trolls!

Why trolls exists

tl;dr (to make you better)

What’s great about the internet is that your brand will reach who can most be impacted by it. On the other side of that there are people who are there to tear it down. The great thing is that it is not about you. Seriously, whatever comment is made, it is not about you. They don’t know your light and they don’t know your commitment. What they do know is someone is doing amazing things and they can divert attention to themselves.

How to fight trolls

tl;dr (shine on)

Ignore them.

Would you try to have an argument with a zombie? Trolls have one purpose and that is to start an argument where you lose everything and they lose nothing.

What you can do to prevent trolls

tl;dr (nothing)

The only thing you can do to prevent trolls is not do what you came here to do. Not post on social media. Not share your offerings. Not make your business successful. My next question would then be why are you letting someone who looks like this:








affect your passion that looks like this:








Crazy right? Trolls are part of the internet and they will say and do nasty things. Your job is to shine on.

Week of 6/5: E-learning on Facebook and social media snafus

A weekly list of articles to skim (We highlight the important bits) so you get the creative juices flowing and market your own business.

Image for #Covfefe: Who Branded It Best? – Adweek

Twitter tests out a few product concepts.

#Covfefe: Who Branded It Best?

Everyone’s a pitchman

The nominees include…

1) Jeremy Smyth, a studio manager at U.K.’s The Creative Branch.*

2) This new brand of vodka.

3) While there is no shortage of coffee options–everything from a re-imagined Starbucks mermaid to Nespresso lover George Clooney taking a sip–Deviant Art, based in Hollywood, may have the ultimate java brainstorm. Given the way President Trump tweets at 3 a.m., this is probably the way he takes his #covfefe.

4) Writer-producer Jordan Van Dina offers this sublime Japanese TV commercial movie reference.

5) Finally, the Chevy Corvette and variations thereof seemed to make the most automotive sense to folks still hankering for a Memorial Day weekend deal (and in this case, well geographically beyond). Honk if you’re on the waiting list alongside Tim Van Martin!

*Addendum (June 1):
Via Twitter, Smyth has informed us that he did not create the chocolate box image. Only passed it on. If you are the artist, or know who is, please let the article author know.

On – 31 May, 2017 By Richard Horgan


Image for 5 New Facebook Updates and Tests Spotted This Week | Social Media Today

Here are five tests of possible upcoming Facebook features seen 'in the wild' in the last week.

In order to maintain their position as the leading social media platform in the world, Facebook’s constantly trying out new measures and testing new tools in order to boost user engagement and keep you inside Facebook’s digital walls for longer.

As such, there are always limited tests and features being pushed out, minor updates that may not make big waves, but are still relevant and worth highlighting.

To help provide some additional context on these smaller tweaks and tests, we’re co-ordinating them into a weekly update to help keep you abreast of what Facebook’s trying out, where they’re focused and what you should be watching for in future.

Here are five smaller tests or updates seen ‘in the wild’ in the last week.

1. Active Admins

Facebook’s very keen to own the growing messaging space, which they largely do, in western nations at least, through their ownership of both Messenger and WhatsApp. But messaging could be so much more – there are bots, there are new engagement options – Facebook sees so much more opportunity in personalized, one-on-one, brand to consumer engagement.

To help foster such connection, Facebook’s testing out a new notification which lets Page visitors know when the Page admin is actually logged in an active, prompting you to send a message to start a conversation with them.

5 Facebook Updates and Tests Spotted This Week | Social Media TodayThe update, spotted by The Next Web’s Matt Navarra, could become a headache for social managers if it’s rolled out more widely – if more users start taking it up, it could mean an ever-growing mass of e-mails to respond to every time you log in.

But then again, it could also prompt more engagement, and ultimately, more conversions from those connections.

No word from Facebook as to whether this will be rolled out to all users.

2. Adding Posts and Check-Ins to Albums

Facebook’s albums feature is an easy way to group your photos and better categorize and present your images. But what if you could add more than just photos to albums. Like, maybe, posts within albums, or check-ins – and not just you, but other contributors?

Well now, some users can.

5 Facebook Updates and Tests Spotted This Week | Social Media TodayAs you can see, some users are now able to add ‘posts, check-ins and more’ to their albums, which creates a sort of event page within your profile.

5 Facebook Updates and Tests Spotted This Week | Social Media TodayAs you can see, the posts sit in between any images – you can choose to share the album with whomever you want, and who can also add updates to the page.

It’s another way for Facebook to encourage more group interaction and engagement, within a closed environment, in order to make Facebook the home for your collective memories.

3. Total Saves

You know how many Likes your Facebook post got, how many Reactions, how many shares. But how many times was it saved? That’s the key question.

I mean, it’s probably not, but it might be interesting to know either way.

Some users are seeing a new listing on their posts for total Saves.

5 Facebook Updates and Tests Spotted This Week | Social Media TodayMore data is always better, and there’s definitely some contextual relevance to be had here – particularly given 250 million people use the ‘Save’ option every month. But it’s hard to see how it adds anything of major significance to your analytics.

Like, just because they saved it, doesn’t mean they read it.

But then again, just because they shared it doesn’t mean they did either, so…

4. ‘Community’ Tab

Facebook ads expert Mari Smith has also reported a new change to her Facebook Page, with the ‘Likes’  tab replaced by a new ‘Community’ page.

5 Facebook Updates and Tests Spotted This Week | Social Media TodayAs you can see, there are various new elements here – the current ‘Likes’ tab shows ‘People talking about this’ and new Likes gained, whereas this new layout focuses on related videos and images and… well, the wider community, as opposed to the metrics.

The focus appears to be on avoiding the skew of base numbers, broadening the perspective to actual impact and engagement – it doesn’t matter how many Likes a Page has, necessarily, it matters who their audience is and how active they are. This new option aims to highlight the benefits of community and activity over a static graph, which could be better for prompting more engagement and involvement.

5. Facebook Learning

And the last significant test seen in the last week is a new option to create education courses within the Facebook eco-system.

5 Facebook Updates and Tests Spotted This Week | Social Media TodayThis one again comes from Mari Smith – as you can see, on Smith’s ‘Inner Circle’ Group Page, she’s been able to post a new education course unit on Facebook ads.

Smith posted several other images from the course creation process – first, there’s a prompt to add units and courses on the Group page to build the offering.

5 Facebook Updates and Tests Spotted This Week | Social Media TodayYou then need to enter all the details of the unit, which goes into the course structure.

5 Facebook Updates and Tests Spotted This Week | Social Media TodayEach unit is then added to the course tree for students to take.

5 Facebook Updates and Tests Spotted This Week | Social Media TodayIt’s very interesting to see Facebook moving into online education – though it makes sense, given the increased emphasis on Groups of late (more than a billion people use Facebook Groups every month) and the integration of Groups with Facebook Pages.

Adding educational content to Page-linked Groups seems a fairly logical step – though it’s one that will no doubt have online education providers raising their eyebrows as they consider the implications of Facebook’s reach and influence stretching into their market.

All of these functions are in test mode, and we have limited information on their future availability – which, of course, is the whole point of testing. But it’s interesting to see where The Social Network is looking, and what you should maybe prepare for in the near future.

On – 01 Jun, 2017 By Andrew Hutchinson


Image for The Facebook Algorithm Demystified: How to Optimize for News Feed Exposure : Social Media Examiner

Are your posts reaching fewer people on Facebook? Discover how the Facebook algorithm works and how to optimize your posts for maximum news feed visibility.

On – 31 May, 2017 By Paul Ramondo

Week of 5/29: Illustrating Social Media

A weekly list of articles to skim (We highlight the important bits) so you can always be updated about business tips that will impact you.

This new infographic from Healthy Business Builder outlines seven key selling techniques for social media.

The advent of social media has transformed the way people communicate and interact with others, as well with businesses they follow.

Before social media networks became popular, the only way business could interact with their target audience was via email and through traditional outreach tools, likes direct mail and telephone. Today, every business – from multinational organizations to fresh startups – has the opportunity to bring their brand closer to their target audience, immediately and on a wider scale than ever before.

But as en evolving medium, there are a lot of shifts and trends in social media that salespeople need to be aware of in order to ensure they’re marketing in the most effective way. Knowing which techniques are producing the best results will not only bring your brand closer to your audience, but will also help establish optimal leads and sales flow through the use of social platforms.

Along this line, this new infographic from Healthy Business Builder outlines seven key selling techniques for social media – are you utilizing all of these steps in your process?
7 Selling Techniques for Social Media [Infographic] | Social Media TodayThis post originally appeared on Irfan Ahmad’s blog.

On – 17 May, 2017 By Irfan Ahmad


Creating effective social media marketing reports is a critical part of the social business process. Here are some tips for effective social reporting.

After allocating budget to social media advertising, your executive team will be expecting to see how those ad efforts are paying off. Performance reporting is an inevitable task for any business that takes social media marketing seriously –  the key to creating effective social media reports is ensuring the data you present is appropriate, and relevant, for the audience at hand.

Preparing and presenting a monthly report can bring about similar stress as those college thesis papers that counted for 75% of your grade – except this particular assignment happens twelve times per year. Your team’s worked its tail off to meet and exceed KPIs, and diligently tracked everything for reporting purposes – but if the presentation is full of disorganized data, your boss is liable to think you don’t know what you’re doing.

In the below infographic, we’ve put together five key tips that’ll give you the building blocks you need to build an effective report and facilitate productive conversation about your social media strategy.

Following these steps, you’ll be able to create a cohesive story that’s easy for clients – both internal and external – to follow, and will ultimately earn you trust and authority.

How to Create Effective Social Media Reports [Infographic] | Social Media Today

A version of the post “How to Create Effective PPC Reports” was first published on the AdStage blog.

On – 05 May, 2017 By Jd_prater


Image for Social Media - Social Media Use by Generation [Infographic] : MarketingProfs Article

Find the right social media audience for your marketing messages. Here's how different generations - Gen Z, Millennials, Gen X, and Boomers - use some of the biggest social platforms.

There will be 2.67 billion social media users worldwide by 2018, according to estimated cited in an infographic by Personal Money Service.

If more than one-third of the world is on social media, how can you make sure the right message gets to the right people?

The infographic suggests one way is to know your audience by generation. For example, it cites a statistic that Generation Z prefers to see real people rather than celebrities in their advertisements, and that 68% of Generation X makes buying decisions based on reviews.

The infographic also provides an overview of some of the major social media channels; it notes, for example, that 79% of all Twitter accounts are outside the US, and 65% of leading brands have an Instagram account.

To see more about how different generations use Facebook, Twitter, YouTube, and Pinterest, check out the infographic:

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On – 10 May, 2017 By Laura Forer


Image for 7 Powerful Social Media Techniques to Build Your Brand and Business [Infographic] - Social Media Explorer

The modern customer journey starts and ends with your social profiles. Think of it from their point of view. When it comes time for researching which business to go for, the average person starts

7 Powerful Social Media Techniques to Build Your Brand and Business [Infographic]
7 Powerful Social Media Techniques to Build Your Brand and Business [Infographic]
by | May 4, 2017

The modern customer journey starts and ends with your social profiles. Think of it from their point of view. When it comes time for researching which business to go for, the average person starts off with a google search.

Inevitably, they’ll land on your Facebook or LinkedIn page to learn more about you. In today’s world, Social is your storefront. It’s your opportunity to wow potential customers and truly let your brand’s voice shine through. Here’s a great infographic that can help you build your brand with social media.

On – 04 May, 2017 By Payman Taei

What’s happening in social

A weekly list of articles to skim (We highlight the important bits) so you can always be updated about business and social media tips that will impact you. If you have questions about how you can leverage these updates comment below!

Image for Instagram Stories Updates, Pinterest Visual Search Ads, and the New Google Lens : Social Media Examiner

Social media news and developments making social media marketing easier. (Instagram Stories Update, Pinterest Visual Search Ads, Google Lens)

On – 20 May, 2017 By Grace Duffy


Image for 5 Facebook Updates and Tests Spotted This Week | Social Media Today

Here are five new features being tested or rolled out by Facebook.

Change is the only constant in social media, and Facebook, in particular, is always trying out new measures and testing new tools to boost user engagement and keep you on Facebook for longer.

As such, there are always limited tests and features being pushed out, minor updates that may not make big waves, but are still relevant and worth highlighting.

To help provide some additional context on these smaller tweaks and tests, we’re co-ordinating them into a weekly update to help keep you updated on what Facebook’s trying out, where they’re focused and what you should be watching for in future.

Here are five smaller tests or updates seen ‘in the wild’ this week.

1. Alternative Navigation in the Main App

Earlier this week, Mashable reported on a new Facebook test which replaces the ‘hamburger’ icon at the right of the lower function bar with a new, multi-purpose, direct connection option.

5 Facebook Updates and Test Spotted This Week | Social Media Today

Image via Mashable

Interesting to note, too, that in this instance, it’s actually been added to the function bar – most users will see only have five direct links, though in the screenshot here, there are six, with ‘On this Day’ also added in.

Once you tap on the new icon, you’re taken to a listing of the various Facebook functions you can use, which you can then access within one tap.

5 Facebook Updates and Test Spotted This Week | Social Media Today

Image via Mashable

The option makes it a little easier to get to all the various Facebook tools, and could help raise awareness of all the functions available. This test has actually been circulating for a while – The Next Web’s Matt Navarra spotted the same in early May – but there’s been no word yet as to whether it’s going to be rolled out more widely.

Making it easier to access the various Facebook tools could have a range of benefits, for both Facebook more broadly, and businesses. For example, if Facebook were to add in their new ‘Rewards’ tab, which may, eventually, be linked to business offers, that could help raise awareness of special deals and promotions, which might help businesses better connect.

Really, anything that boosts awareness of Facebook’s various options will have benefit for The Social Network. It’ll be interesting to see what their initial testing shows and whether the change gets rolled out more broadly.

2. Simplified Canvas Creation

Facebook’s also looking to make their immersive Canvas ads a little easier to create.

As reported by AdWeek, Facebook’s now automatically pulling images associated with a URL when you enter that webpage into the Canvas creation process.

5 Facebook Updates and Test Spotted This Week | Social Media TodayPaste in the page you want to reference, and the images will be presented as selection options.

5 Facebook Updates and Test Spotted This Week | Social Media TodayCanvas ads are presented in full-screen, immersive format, and there’s a range of ways they can be used to get attention within the feed. Simplifying the creation process could make them a more significant consideration for more businesses.

3. Cross-App Notifications

Facebook’s also testing out a new system which would enable users to get notifications from Facebook, Messenger and Instagram in one stream, and switch to each with a single tap.

5 Facebook Updates and Test Spotted This Week | Social Media TodayThe new process was first noted by Mari Smith (and covered by TechCrunch earlier this week) – as you can see, your notifications for each platform are presented in your feed and you can switch across to whichever you want to check,

Facebook’s been gradually moving towards further integration of their key apps – they recently launched an integrated inbox which enables social managers to respond to Facebook, Messenger and Instagram interactions in one place. This new functionality takes that to the next level, creating a more seamless flow between the three platforms – though it could be distracting to see alerts from all in one place.

No word yet on whether this will see a wider roll out.

4. Conditional Answers on Lead Ads

Facebook’s also adding a new capability to their Lead Ads option, giving advertisers the ability to use conditional answers in their process.

With lead ads, you can pose a set of questions to your audience, which are either standard queries pre-filled with information which already exists via a users’ Facebook profile, or custom questions, where you have to enter in the options for the user to choose from.

Conditional answers expands upon the latter – as explained by Facebook:

With conditional answers, you can create a set of custom answers that appear based on how someone answered a previous question. For example, say you sell t-shirts and sweatshirts. The first question on your form might be, “Would you like a t-shirt or a sweatshirt?” Within your inventory, you only stock red t-shirts and yellow t-shirts and green sweatshirts and black sweatshirts. Let’s say the person filling out your form answers “t-shirts” in your first question. In your second question, you ask, “What color would you like?” Since the person selected “t-shirts,” you’ll use conditional answers to only show them answer options for red or yellow.”

Basically, it’s a means of further enhancing the information you’re able to gather based on sequential questioning – Facebook ad expert Jon Loomer has provided an in-depth guide to the new option here.

The option gives advertisers another way to gather additional context, with varying ways in which the qualifiers could be applied. This can help you hone in on the key details you need to know to better qualify your leads.

5.  Search Personal Profiles

And the final update of note this week again comes from Mari Smith, who reported the addition of a new option to search personal profiles on The Social Network.

5 Facebook Updates and Test Spotted This Week | Social Media TodaySmith notes that you can use this new search option on your own profile, or on anyone else’s, helping you to locate relevant updates and posts – obviously limited by privacy restrictions.

Everyone’s had those times where they’re trying to remember that thing that friend posted so they can show someone else – this new option makes it easier to locate those updates quickly. It’ll also help you locate previous articles or videos you’ve posted, eliminating the need to scroll through your feed to find it.

Of course, you’ve always been able to utilize similar search to varying degree, and this doesn’t add anything new in terms of search depth, but it’ll make the process more straight-forward, and could come in handy.

The option has not been rolled out to all users as yet.

On – 20 May, 2017 By Andrew Hutchinson


Image for Twitter Rolls Out New Data Controls And Updates Its Privacy Policy |WeRSM – We are Social Media | Latest news on social media and tips on using Facebook, Twitter, Foursquare, LinkedIn, Pinterest, Instagram…

Twitter has announced a suite of tools that allow you more access to your information and more control over how it's used. The company also updated its Privacy Policy to reflect this. Twitter is

Twitter has announced a suite of tools that allow you more access to your information and more control over how it’s used. The company also updated its Privacy Policy to reflect this.

Twitter is rolling out some updates in the next few days that will affect the amount of control that you have as a user, over information about you that Twitter uses. The company wants to show you just how much it values their privacy, so it’s giving you access to “a suite of industry-leading tools to give you more access to your information and greater, more granular control over how it’s used. Finally, to reflect these “improvements,” Twitter also announced that it has updated its Privacy Policy.

Here are the updates in full, as announced in a recent blog post,

Increased transparency: Twitter is expanding Your Twitter Data to give you the most transparent access to your Twitter information to date. This includes demographic and interest data, and advertisers that have included you in their tailored audiences on Twitter. Each category of data will be clearly marked, and you will be able to view or modify this data directly.

New controls: New Personalisation and Data settings that offer even more granular control over how Twitter uses your data, including how it personalises your experience on the platform, and whether information may be shared through certain partnerships. You can use these controls to better personalise your experience and decide to opt out of various types of data usage and sharing with a single switch.

Personalisation across devices: When you log in, Twitter will associate your device with your account for purposes such as authentication and personalisation. Your experience may be personalised based on information from other devices you use to log in. You can turn this off if you like.

Policy Updates

Web data: Twitter has expanded how it uses and stores data from other websites that integrate Twitter content – embedded Tweets for example. The company also says that it does not store web page visit data for users who are in the European Union and EFTA States.

Data sharing: Finally, Twitter updated how it shares non-personal, aggregated, and device-level data, including through some select partnership agreements that allow the data to be linked to your name, email, or other personal information – but only when you give your consent to those partners.


Social Media Trends

On – 19 May, 2017 By George Carey-Simos


Image for Important Social Media Updates for 2017 - The run of the Social Media

With the advent of technology, our lives have become a juxtaposition of bytes and pixels.


With the advent of technology, our lives have become a juxtaposition of bytes and pixels. We are run on schedules and powered by information. The world runs on information and the one who holds the key to it is the new king. Information is the new oil.

And the ones propagating this information are the moguls of our times. The social media, the uncrowned king of the virtual world, virtually taking over the planet with its reach and content, has been transforming. It has been making changes to remain relevant. In a crowded field of upstarts and the old world, change they say, is the only constant.

Let us have a look at the changes the social media might undergo in the year 2017:


The social media emperor at the moment and runs whatever it sees. Facebook has been evolving and today it is not only the most prolific social media platform but a heaven for businesses and marketing too. However, it is also a place for falsehood. There has been a surge in the creation and spreading of fake news and Facebook intends to tackle it seriously. False information poses a grave danger to society and countries at a large and hence the organization has come up with their new anti-fake news tools. Disputed contents are red flagged and observed before being trashed.


The Facebook of the professional world, LinkedIn has added new features in its photo uploading section. It has created newer editing tools which will help the uploader to crop and view pictures better. One can manipulate color settings and also take help from the six new color filters.


The social platform has recently upped their ante in the field of advertisements. Following Google’s success in this area, pinners can now be counted as followers.


The other big daddy of social media, Twitter has changed the way a community communicates. There has been a lot of transformation that Twitter has bought unto itself. The earlier limit of 140 characters remains but the usernames once added in the replies will not reduce that number.

It has also changed the appearance of the replies. Moreover, additional filters have been added to help the user to do away with notifications and unwanted news feed and stuff one would not like to see or be associated with. Twitter is also offering a premium version of its Tweetdeck, and it is primarily targeting businesses and marketers.


The big daddy of virtual visuals, YouTube, too, has made some changes. From May 2, it has announced that is is going to do away with the annotation editor. Replacing it will be the End screen and cards. This, they feel will let the creator more access to a greater audience and hence a greater reach. These new features are both mobile and desktop compatible and will help videos cater to a larger audience better and also ratchet up better figures.

On – 16 May, 2017 By

Week of 5/15: Skimming the content to make you better

A weekly list of articles to skim (We highlight the important bits) so you can always be updated about business tips that will impact you.

Image for How to Use Content and Social to Promote Your Small Business

Small businesses have personality, and that's why customers love to buy from them and shop locally. So, play up your business's personality, using social media.

In the United States, the small business sector represents a significant part of the nation’s economic growth, with an estimated 28 million registered businesses earning 54 percent of annual sales in America. Small business accounts for 55 percent of all jobs and, on average 66 percent of new net job growth on an annual basis, according to the U.S. Small Business Administration.

Given these statistics, there is nothing “small” about small businesses in America, except that these organizations typically follow a lean startup model, beginning as part-time businesses and growing only with time and cautious investment.  Because of this limited growth model, hiring a marketing manager isn’t an option, budget-wise, for many small businesses.

However, what they lack in capital, these nusinesses can make up for with creative content marketing.

How can your small businesses leverage content tools and brand messaging to support your growth? Here are several strategies and software packages that every business owner should consider part of an effective marketing plan.

Master social media management.

If delegating social media management to someone on your team isn’t an option, become a master content creator yourself. There are many online courses available on Udemy that start for $10 per lecture, allowing you to learn at your own pace the fundamentals of digital marketing and social media. The courses will teach you what to share and when, to optimize the benefit of professional community management.

Learn what software applications the experts use to preschedule posts, and how to get alerts sent to your phone whenever someone likes or comments on your social media content. Empower yourself (or your staff) to respond quickly to customer questions on important social channels like Facebook, Twitter and Instagram.

Small businesses that sell online nationally, or internationally, can benefit from looking at metrics or analytics regarding their social media engagement. Learn where your customers are from, what posts have the most traction, the most active days or times for your customers — and more. You can use Sprout Social. The software also comes with comprehensive scheduling applications, competitive reports and more.

Take advantage of newsjacking and trending hashtags.

Starting from scratch with new social media accounts means a slow, persistent build in terms of audience. Don’t be discouraged if it takes time and a lot of effort to gain traction and followers for your small business, but focus your efforts first locally, to build brand awareness in your immediate community.

Look for hashtags and other businesses in your local area that are “killing it’”on social. Follow charitable organizations from your community, including local associations and chambers of commerce. There is nothing unscrupulous about following up news events or headlines from your local area; comment, and like posts (or share them) to start networking with other businesses in your area. You can also expose your own business to more people by leveraging hashtags that are trending. Stay in the middle of the conversation.

Stimulate user-generated content.

Small businesses that advertise on social media platforms gain more traction by encouraging customers and users to create their own content. Just as product or service reviews help small businesses, so does user-generated content when shared online.

There are many ways small businesses can leverage user-generated content without pricey contests and large giveaways. If you own a restaurant, for instance, ask customers to share their favorite meal on Instagram, using a custom hashtag for your business. The hashtag will allow owners to randomly select a winner monthly, but the pictures of different items, and comments from satisfied customers, are worth far more than the price of a once-per-month “free dinner for two” incentive.

Invest in visual-content marketing.

You don’t have to be a graphic designer or professional video editor to create valuable multimedia visual content to share in your social feed. Finding the time may be a challenge for small business owners, but there are many free or low-cost smartphone apps that make it easy to create social-friendly creative posts.

If you are just starting out, and want to create some animated video posts with captions, try Ripl. The full version of the app (without the distraction of a watermark on your images or videos) is under $10 per month. Adobe Spark is fabulous software that allows a more advanced creative user to develop short videos, presentations (slideshows) and even magazine-quality graphic posts for social sharing.

Use an online-review service.

Gaining favorable customer reviews should be part of a small business marketing plan. Consider that any brand has an uphill battle to convince and convert potential customers. And favorable communication coming from the small business itself naturally has a biased opinion. The beautiful thing about customer reviews is that they hold a lot of merit with new customers, who trust the purchase or service experience of other consumers over the brand’s own promises.

Some industry leaders in online reviews, like Trustpilot, are out of budget for small businesses, despite the fact that they offer a high-traffic and easy-to-use online review format. Other review providers, such as Google My Business and TestFreaks, are more budget friendly, and the ratings and comments they enable customers to leave can be embedded for the business’s website.

Proud of your service track record? Showcase it on social media and on your website as an important credibility piece, to help establish a positive online reputation. Don’t forget to design an effortless way for customers to leave your business a review, by designating a funnel on your website; and remember to respond to comments (negative and positive) in a service-focused manner.

Overall, don’t be afraid to show the personal side of your small business to your customers, on social media.  Staff recognition, birthdays and charitable giving or events are all valuable from a public relations standpoint.

Small businesses have personality, and that’s why customers love to buy from them and shop locally. Let your passion and positive vibe shine through, and watch your small business grow.

On – 09 May, 2017 By Pratik Dholakiya


Image for 10 Tips for Making Your Small Business Stand Out on Social Media

You've heard social media can be a boon for your business, but how? Here's a look at what these various channels can do for the savvy small business owner.

10 Tips for Making Your Small Business Stand Out on Social Media

Chances are, you use some type of social media or content strategy to market your small business. But since so many other businesses use those same platforms, you have to constantly find new ways to make your business stand out. For ideas and tips on using social media and content marketing for your small business, check out these tips from members of our small business community.

Prepare and Execute a Social Media Crisis Management Plan

If you’ve been in business for more than a day, you’ve likely experienced a crisis or two. And when that happens, it’s important to have a plan — including one for dealing with the situation on social media. Rick Verbanas elaborates in this Your Guerrilla Marketer post.

Create Buyer Personas With Social Media Data

Social media can also be a great tool for gathering data about your potential customers and creating buyer personas. In this post on the Digital Information World blog, Ritesh Patil details how you can do this. And BizSugar members shares their thoughts here.

Track the Impact of Your Content Marketing with These Metrics

When it comes to content marketing efforts like blogging and social media, it’s important to have some kind of system for measuring results. To measure how those efforts impact your brand awareness, check out the metrics listed in this Content Marketing Institute post by Sujan Patel.

Learn How to Integrate User-Generated Content on Social Media

Social media is a great tool for interacting with your customers. And that includes sharing some of their content on your own channels. This Social Annex post by Prasad Dhamdhere features some tips and explanations about including user-generated content on social media.

Add These Topics to Your Blog

Blog content can be extremely popular on social media and elsewhere. To add some interesting topics to your blog mix, check out this post by Gary Shouldis of 3Bug Media. Then see what BizSugar members have to say about the post here.

Squeeze More Profits From Your Facebook Ads

Advertising can be another way to get more out of your social media efforts. But if you’re going to spend the money on Facebook ads, you want to make sure you’re getting as much benefit as possible. In this Kissmetrics post, Brad Smith shares some strategies for squeezing more profits from your Facebook ads.

Make Your Marketing Adapt With the Times

Marketing channels and strategies are constantly evolving. So your business needs to keep up if you want to continue getting the best results. Chad Stewart discusses the importance of adapting your marketing efforts with the times in this Biz Epic post.

Use Hootsuite to Manage Twitter Chats

If you’ve ever taken part in a Twitter chat, you know how important it is to have a good tool for managing tweets and responses. Hootsuite can be a great option, as Mike Allton of The Social Media Hat points out in this post. You can also see input on the post from the BizSugar community here.

Use These SEO Essentials for Long-Form Blog Posts

If you’re going to blog for your business, you should probably have some kind of SEO strategy. When it comes to long-form posts in particular, there are a few SEO essentials that can help out with every post. Neil Patel lists some of them in this post.

Create Better Live Broadcasts

Livestreaming on platforms like Facebook, Periscope and Instagram is becoming an increasingly popular strategy for businesses. To learn more about creating better live broadcasts, take a look at this Prepare 1 blog post by Blair Evan Ball.

If you’d like to suggest your favorite small business content to be considered for an upcoming community roundup, please send your news tips to:

Social Media image via Shutterstock


On – 22 Apr, 2017 By Annie Pilon


Image for Why you should be wary of social media “Ninjas” – Marti Jeremiah-Shelley – Medium

Social media is a part of every day life. If you are a business, a small or large brand you need a social media presence so that you can…

Why you should be wary of social media “Ninjas”

Social media is a part of every day life. If you are a business, a small or large brand you need a social media presence so that you can communicate with your customers and show them what you’re all about. Social media is the norm for businesses and a great tool generally to enable us to communicate with each other and just be social.

I am a social media manager, I started my own business Wee Bit Social almost a year ago now and I manage my own channels on a daily basis as well as those of my clients. I also provide advice and training to businesses to enable them to successfully manage their own platforms. I don’t take my work lightly, I studied with Digital Mums and worked my arse off alongside my day job learning with a wonderful business who allowed me to learn my craft in a sort of social media apprenticeship.

I know enough about social media strategies and how to effectively put them in place, but I also know no matter how great they are they always need to be checked and amended, it’s an ongoing and detailed process. It’s a skill, a craft that needs to be studied and earned. It’s not something you can wake up and put on your Linkedin profile simply because you know about hashtags and you are slightly active on 5 platforms.

I’m no Gary Vee by any means, but I can walk into a room and talk to people about why their brand should be using social media, how often to post, what types of content they should be posting and why, and which platforms are the best for their business, and that’s just a start. What I’m noticing more and more of though, is the social media cowboys offering a social media “package” for £40.00 a month, a one size fits all type method to social media for business. This approach really annoys me because as there is plenty of room for everyone, this is just not a great way to approach social media marketing. In fact it’s not marketing at all. It’s these sort of companies that ultimately, encourages the opinion that just anyone can be a “social media ninja” by sending out a few tweets.

That’s just not what it’s all about and I personally feel like it downplays the skill and damages the industry for social media managers in general. Freelancers like myself and so many others I know in this industry who put so much time and thought into their work behind the scenes. Spending the time getting to know their brand, they sit down and discuss the requirements, the tone and ethos of the company they are working for, develop a strategy, look for and develop amazing content, study and analyze what works best and at what time and then put all this into place keeping in mind the customers and the brand they are working for. It involves real skill and a love of what you do and genuinely wanting to connect with your audience. Sure there are things like advertising and algorithms that come into play and don’t make it easy but these are also taken into account and it’s the reason we also believe in engaging with other people and spending the time needed to connect.

Social media is about being SOCIAL it’s not about just whipping out a few tweets a week and hoping for the best, properly trained social media managers are aware of this which is why we do charge more than £40.00 a month. So when you see a bargain deal for managing your social media for a pretty paltry sum, it might be time to consider what you will be getting for that £40.00 and the thought that you might be better saving that money and doing it yourself. Or, you could hire someone that really, genuinely cares about what they are doing, which will ultimately be reflected in their work and your business. As in most things, you get what you you pay for.

On – 20 Apr, 2017 By Marti Jeremiah-Shelley

When you need a brand refresh




{Highlight to tweet!}

That’s me with my new pair of glasses which is a great illustration of what a brand refresh looks like.   It is not creating a new logo, new identity, or new anything else. It is merely updating what you currently have. you are not changing the core of your business you are just changing your glasses. If you’ve been in business for any length of time you know that what you offer and how you offer it changes.  In fact, if you think about your business 6 months ago and your business now,  how many things have you added and taken away? A brand refresh is a great way to give your brand identity a mini update and make sure you attracting the clients you want to.

A brand refresh is a great way to inject who you are now into the brand you have already built.


How to know if you need a brand refresh.

Have you been in business more than 3 years?

Chances are, how you started your business and where you are now are vastly different. That’s a great thing! When we start out business we have ideas about what we want and what we don’t want. When we’ve been working our businesses we get to test those ideas and reevaluate what we want.  Having a brand refresh now will allow the reality of your business to match the look and copy of your business.

Have you changed your business model?

Have you gone from 1-on-1 coaching to group coaching? Or maybe you’ve recently built in retainers instead of hourly offerings. Whatever choices you have made, when you make major changes to your business model you are making major changes to your brand. For example, if you are focusing more on group programs how you structure your offerings, your copy, and who you speak to will also change.

Have you refocused on a new ideal client?

Have you recently changed who you like to work with? Well, this is a perfect time to update your copy and spruce up your look.  A brand refresh will ensure that you are speaking to your new clients. and they can find themselves in your brand.

How to refresh your brand on social media.

Update your cover images

Whether you change the font, the image, or the Call to Action (CTA) updating your cover image is a must do. If you’ve had your cover image up for more than 3 months, chances are, it can use some updating to reflect what is important in your business now. This process can be as easy as changing your CTA.

Update your bios

You haven’t touched your bio since you set up your account. Fine tuning your bio is a great way to promote new project and attract different clients. This process can be as easy as adding a link to your new ebook.

Reevaluate groups you are a part of

You’ve racked up a tons of groups as you’ve rumbled along. It is time to pare it down and focus on the 2 or 3 groups that will have the greatest impact on your business NOW. The others you should either delete or keep around for a different marketing need.

A brand refresh does not have to happen over night. It can be little updates here and there throughout the month. The important thing is that you refresh your brand to give your audience something new to see.





How To Show Up On Social Media


So, I thought you would enjoy the videos.  I enjoyed making them. I recently showed up to a Creative Mornings and was going to do my normal thing just “show up”. I wasn’t going to talk to anyone, I wasn’t going to raise my hand, I was just going to soak in the amazing energy and get a new perspective. Well, this time, at the last second, I did something different – I raised my hand.

Me raising my hand at Creative Mornings (artist representation)








I volunteered to smash eggs on my forehead for an Apple TV. (Honestly, I had to Google what it was.) I played the game through 3 rounds and walked away a winner. Surprisingly it got me to thinking about social media. I saw it was a great example of how you can show up on social media or show up and take action on social media.


The Difference?

What’s the difference? As long as you show up on social media that is an action right? Yes, it is an action. It is not an action that will deliver results.  Just like me “showing up” at Creataive Mornings and not interacting and not raising my hand – I got a very solo experience. However, when I raised my hand, after ward I was speaking to people and starting conversations. I also met people that I already knew that I didn’t know was there.  My experience was connected and I reached more people.


Showing Up on Social Media

Showing up on Social Media looks like posting valuable content, sharing valuable content, and creating a meme or two. This is a great beginner’s place to be. You have consistency in your content and your online voice is consistent. If you are having trouble “Showing Up on Social Media” use these bullet points to get you consistent in your business.

  • Set a weekly time to schedule your content
  • Create an RSS feed lists to help you curate content
  • Look at your business goals and see what content will promote that



Showing Up and Taking Action on Social Media

Showing Up and Taking Action On Social Media is where you really put your social media in gear. You are interacting with people, having conversations, and building relationships. This is not the easy part of social media but this is the part where you make money on social media.  If you have trouble “Showing Up and Taking Action On Social Media” use these bullet points to get you engaging with your audience and creating a firestorm around your business.

  • Participate in a tweet chat
  • Check into trending topics on Twitter, Facebook, Instagram, and Periscope to see if there are topics you can leverage for your audience.
  • Starting conversations (use questions, polls, and hashtags)


Remember if you don’t raise your hand you will never have the opportunity to win new clients, other’s won know you are there, and you’ll miss out on the fun that social media can be!

How are you showing up and taking action on social media?

Exhaustive List of Periscope Communities to Join

You finally did it! You’re on Periscope but you don’t know where to start, how to connect, or what people to follow. This is where Periscope communities come in. Periscope communities are great to join to give you support and accomplish a goal. There are a lot of communities on periscope and I have compiled this information so you can make an informed decision on which community best fits your needs and how to join them. If you see communities I missed please let me know by a quick tweet or email and I’ll add them to the list. I will continually update this as new communities are created everyday!


Before we jump into the good stuff I want to give you some ground rules to make your Periscope community activities are fruitful.

Don't Join All The Periscope Communities

1.Don’t join ALL the communities. This is about building relationships. Choose 2 Periscope communities that you can really be involved in. Remember you are running a business and you have other things you have to do. 2 Periscope communities will be enough to reap the benefits without driving yourself crazy.

2. There are an infinite amount of hearts. The hearts you can give don’t run out. So share freely. If it resonates give it hearts. If you want to show support give hearts.

3. Comment. This is a two way street. And while the broadcaster can’t see you they would love to read what you have to say. Commenting not only introduces yourself to the braodcaster but also to the audience that is watching along with you.

Another great way to understand these communities is search their hashtag on twitter and look at the kinds of people that are participating!







Founder – Mark Shaw

Purpose – Connect, Collaborate, Brainstorm, Sell Goods, Mastermind, Gain more exposure, Get help & Support, Chat, Learn, Find Business Leads & Opportunities, Get inspired all with the aim of getting more business.


Perigirls (#perigirls)






Founder – Jo Ann Pham

Purpose – Women supporting women excel on Periscope fostering friendships, partnerships, and learning.



Peri10k (#peri10k)







Founder – Katya

Purpose – Peri10k is an inspirational Mastermind of Live Streamers and Periscopers. They are known for their daily inspirational show on Periscope called the ShareAThon which aims to provide value and inspiration to their audience.

Join (There is an appliation process)


ScopersUnite (#scopersunite)








Founder – Steve Gadsby

Purpose – They engage in various efforts to support and encourage new scoppers and those struggling to connect. They believe that live streaming is a magnet for amazing people and everyone can benefit.



LoveTribe (#lovetribe)


Founder – Dana Garrison

Purpose – They are an online community of Periscopers and Livestreams offering support and growth through the power of community.



BoPoTribe (#bopotribe)







Founder – Zsuzska Szkiba

Purpose – BoPoTribe is more than just a social community; it is a home for those seeking for respect and acceptance; a family to find a warm welcome and unconditional love; it is a life changing philosophy to adapt: every body is a good body and your values, your happiness and success don’t depend on your looks.



PeriTribe (#peritribe)


Founder – Kim Garst

Purpose – They are an online community to provide support to new scopers.



PeriMarketplace (#perimarketplace)


Founder – Diane Bernard

Purpose – To bring the vendors of Periscope together to make it easier for buyers to peruse and sell  while the vendor get educated on various ways to use Periscope for their business.



SoulFam (#soulfam)


Founder – Anita Wing Lee

Purpose – The Project:SoulFam is an initiative to connect global humanity through Periscope. We scope stories that matter and raise funds for humanitarian causes.


Periscopers Group (#talknerdytomejoy)


Founder – Joy Pulson

Purpose – This group is for anyone using Periscope that wants to support, empower and brainstorm ideas on how best to use it.


Fleek Fam (#Fleekfam)


Founder – Dupé Aleru

Purpose – The Fleek Fam is a place where we inspire and motivate others to reach their full potential. Every member in our group exudes greatness within them. The first step towards discovering your divine purpose begins in your mind. You must first believe that you are great. Then, your burning desire to succeed must be back by faith. Next, affirm every day that you will manifest your dreams into reality by setting your goals and putting them into action.


Boom Squad (#boomsquad)


Founder – Jamilah Corbitt

Purpose – Supportive online collective of movers and shakers


Women of Worth (#WoW)


Founder – Janine Cummings

Purpose –


PeriNewbies (#perinewbies)


Founder – Maryjoy



Also, if you want to rep your community do so on the comments. Share why you love them and why you decided to join.

Join me on(2)

Reviewing and Measuring your Social Media Success








You’ve taken the plunge and have been consistent with your social media presence. But the work does not stop there. The next step is to review and measure your social media so you can make on going adjustments to your overall strategy to increase your success. Below you will get a quick overview of questions you need to consider and processes you need to have in place to get a basic gauge of how successful your social media efforts are.


What happened in your social media?

This is the first step in the process. You are going to look at the numbers that happened as a result of your social media efforts. Which numbers matter you created when your first created your strategy. Take a quick look at how to do that here or creating your metrics here. You can use an excel document and enter in what your number were for each month. It is easiest to do this next to your target goals.

What did you want to happen in your social media?

Once you input your data about what actually happened you will compare it to what you wanted to happen on social media. The months where you hit your target – use that as a basis for your strategy moving forward. The months where you did not ask these three questions:
Where did I deviate from the plan? (This could be posting less or taking on unexpected engagements.)
When I deviated what happened to my overall strategy? It is important to understand the impact your actions have. For example, if you took on an unexpected vendor opportunity did you not have time to send out your monthly newsletter?
What can I put in place to prevent that from happening in the future. Sometimes it is as simple as saying “No” sometimes you have to create a team.

What is the gap between what you wanted to happen and what did?

On the months that you did not meet your goal and you followed your strategy what was missing? Did you less response from your newsletter? Did you forget about a major holiday? Maybe you didn’t include enough follow up. When assessing your plan take a look at the feedback that you received when people did respond and use that information to adjust your plan. For example, if you ran a promotion and a lot of the feedback you received was that people are “busy” and didn’t have time to take advantage of the offer – next time you run a promo that is similar to that address “busy” in your copy. Take a look at the image example below:

Save time Untitled design(7)







Use the information you gather to make changes in your strategy to improve your results. This can be changing things such as the time you post or what types of promotions your run.

There are many things you can do to interpret the massive amount of information your analytics gives you however, if you answer these question you will be well on your way to pinpointing areas you can improve in your social media strategy.

If you want to take your review to the next level incorporate your google analytics. If you have questions about that or anything else you can email me here or leave me a voicemail by clicking the button on the left.

Evaluating the new kids on the block: Which new social media platform is best for your business?

5 questions you need to ask

How do you decide which new platform to use? If you’re like most people you either jump on anything that’s new or wait until your grandmother is on it to try it. That is not a good way to do business. This is the second part in a series that is meant to help you create your social media marketing strategy for 2016.

One of the hardest parts of reevaluating your strategy is deciding which platforms to add or even when to add new platforms. We are first going to talk about Periscope and Blab and then go over 3 questions you can ask yourself to decide if these, or any new social media platform, is right for you and your business. If you want a more in depth review jump to the blog post and get examples and 2 more questions you need to ask yourself.


Periscope is a live streaming app that happens on your phone. I say it is the internet come alive. The app started earlier this year and has exploded in popularity and usage.  You can find politicians, celebrities, small business owners, and pets using the app. If you have a perspective someone wants to hear it. The app only keeps the video for 24 hours, after that it’s gone. While you are streaming people can type in comments and give you “hearts” Hearts are a way to show appreciation, support or agreement for what the broadcaster is saying. There are a lot of ways to interact, gain a following, and share your brand. If you want to check out my channel you can see recent replays here.  If you have more questions about Periscope email me!


Blab is another live streaming app however, it is desktop based. You can have up to 3 other people on video and it has been used to launch talk shows, host conferences, create interactive classes and collaborate.This is another recent entrant into the social media space and has may early adopters. You can also record your Blabs to share later. While you are live people can join you from the audience (but you don’t have to let them), give “props”, and comment.  This highly interactive platform allows your audience to see your brand in action. If you have more questions about Blab email me!

The great thing about these two new apps is that if you determine it is a good fit for you it will be easier to get your brand out there because they are new. But make sure you have a strategy and a plan first.

5 Questions You Need To Ask!

Do I have the time?
Social media is a great way to build and stay connected to your audience. However, it is a cost first and then a benefit. It takes time to build a community that supports and buys from your business and it can’t be done with sporadic involvement. If you are already stretched thin do not add another platform.

Is my audience there?
While a new platform might be the hot new thing you have to ask the question is it the hot new thing for your audience? Snapchat is gaining by leaps and bounds but if your audience isn’t college age then you don’t need to be there. If you want to understand the demographics of social media platforms you can click here.

Why will I do this?
Even if you have the time and even if your audience is there it is still important to have a strategy. Knowing what metrics you are trying to impact with your participation in a platform will allows you to effectively use it. (If you haven’t ever created your social strategy click here.) Are you going for brand recognition? Newsletter sign ups? Customer care?


What resources do I need?

Each social platform has it’s own communication mode. Twitter uses words, Instagram pictures and YouTube Video. When you embark on a new social network it is important to also consider the amount of time it takes to create content for that network.  If you don’t have the resources for creating graphics or videos you  have to determine if that social network is right for you.


How will I implement and integrate?

Once you decide a social platform will benefit your business you then have to decide how you will make use of it. This includes how your brand is portrayed, how you will take care of your customers, what kind of news you will disseminate and more.  Each social media channel does not have to be a full system. You can handle customer care on Twitter, Information dissemination on Instagram, and Tutorials on YouTube. However, deciding what platform serves what purpose involves understanding how your community interacts with you on social media.

Once you have evaluated new social platforms and determine which would be the best to add to your marketing strategy we will go over reviewing and measuring 2015 in the next newsletter.

If you’re ready to supercharge your efforts now, take a look at the S.T.O.P. club. Training, coaching, and content created for you! Learn more here.

Scoping the Periscope: 3 Reasons Why It’s Good For Business

Periscope Logo

Periscope is the new kid on the block. That does not mean you have to jump in and do it for your business. However, there are some great reasons that Periscope will make you a better business owner or you can just watch the video here.

(If you want to know the mechanics of Periscope check out their help section here.)


You’ve heard of the saying that practice makes perfect and that’s what doing Periscope is – practice in front of a live audience. You hone in on your messaging and what is important to you and your brand.  You learn the various ways you can share it and how it resonates with your audience. You get instant feedback on whether people like it or not. It is also a great place to do message testing. If you don’t know what to scope play around with it! This is a new social network and EVERYONE is learning. Get in there and get messy.

2.Up Your Close Rate

The currency of Periscope is hearts. How this makes you a better business owner is that you have to ask for them! Just like asking for the sale you have to ask your viewers to Share your scope and “heart” what you are saying. If you have difficulty in asking for money practice by asking for hearts. It will make a difference in how you interact with potential clients.

Entrepreneur Quote

3.A Lesson in Being Fearless

There are a millions reasons why you feel you should not do video. You have probably thought of a million and one. They are all based in fear. One of the strongest hallmarks of a successful entrepreneur is best stated by:

Entrepreneurship requires a special kind of courage — you must face a great deal of uncertainty as you launch and maintain your business. The ability to recognize your fears, assess the causes and then make decisions about how to proceed can mean the difference between success and failure for a new company. -Richard Branson

The continued persistence to move through and cause results amidst the fear of everything is what makes an Entrepreneur successful. You can take that step today.

Comment and tell me what your Periscope handle is and what are the next steps you are going to take with Periscope.

Want an easy way to jump into Periscope? I am hosting a 30-day Gratitude Challenge. I will be giving out gift and I promise a mindset shift. Follow me to learn more!

Personalize to get business!

Personalize to Show Customers You Care

(Highlight to tweet!)

I watched this video at least 3 times (It had my name everywhere)! Who doesn’t love their name in lights? As I hit play again something occurred to me…this is why social media works.

Social media’s strong suit is not in getting your brand out there but giving you the ability to connect one-on-one on a massive scale! (Trust me, this is not an oxymoron)

Personalization gives people that feeling that you are talking to them. The more you can personalize your content the more you can draw in your customers. Below are 5 ways that your customers can see their name in lights!


1.Use your CRM (Customer Relationship Management) to keep track of all the little notes you pick up along the way. Your CRM is a pivotal aspect of your business. It allows you to keep track of your customers and their likes, hobbies, and more. Maybe they have a love of Corgis or can’t stand to be without their Tab. Whatever it is, if you know it, you can connect with them using gifts, articles, or events! (If you need to pick your CRM here is a great resource )

2. Use their name! Take the time to use their name. It not only catches their attention but you further your relationship. So, when you are replying on Twitter – use their name. Mention them on Facebook or Periscope. It will make them feel special.

This is why personalization works


3.  Find content that directly relates to them. Using the notes you have amassed in your CRM find relevant articles about their interests not just their business. If they love a sports team send them a small note of congratulations.

4. Share in their accomplishments. When they post about their new client or an award their business received congratulate them! Shout them out on social media. LinkedIn is a great platform to do this in but you an also send an email.

5. Create and source unique opportunities for them. Because you know all the things they like from keeping track in your CRM you also now know what kinds of events that would make them excited. If you sponsor an event look to see who would also love to attend that event and invite them. If you are invited to an event see if you can add a +1.

These are just some of the ways your clients can feel special and appreciated. What other ways have you found to personalize?


TOTD: Making Instagram Automation Easier

(Highlight any sentence to click and tweet!)


Instagram is a great way to share facets of your business to make it interesting and come alive. But to really use Instagram effectively you also have to use Hashtags – a lot of hashtags. But, if you are currently using Instagram automation to post from Instagram to Twitter or Facebook it doesn’t look good. Below is a quick tip to make it easier where you can auto-post and keep your hashtags too!

Don’t Do This:

Normally, people will post their hashtags in the caption field. When you do this your milllions of hashtags will also automatically be posted to Facebook, a place where hashtags are not really used. In order to avoid this social faux pas keep reading.

How you are doing Instagram












Do This:

Instead, use your caption to write a short sentence (140 characters if it is going to Twitter) and write the hashtags in your first comment! Now, you will not be able to edit the comment like you can edit the caption. However, it does make it easier to automate the sharing of your Instagram messages everywhere without creating a social faux pas.

How you should do Instagram


If you are curious about how to automtically send your Instagram pictures to other social platforms check out Zapier or IFTTT. These are really great programs that extend the life of your content without having to do everyting yourself!

Sometimes, you have to learn the hard way

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I’ve been toying with this idea. This slightly depressing but exhilarating idea.

Sometimes you have to learn the hard way









Yes, sometimes you can’t take the knowledge of others or read enough or listen enough to avoid learning the hard way.

It’s like the first time you really understood why you can’t text and drive. Everyone told you it was wrong but until that moment that you slammed on the breaks you believed that you could handle both of those tasks at once.

Learning the hard way is nothing you can prevent. But it is something you can benefit from. It also doesn’t mean anything about your capabilities, talents, or skills. The hard way is not the bad way – its just a particular path you have to travel down. Sometimes, you get the fork that says “Easy” and you don’t doubt yourself then – so why would you doubt yourself when the patch says “Hard”? When you get the path that says “Hard” buckle up – you are about to learn!

Now, even though I say you can’t avoid the situation- below are somethings that will help ensure that you benefit.

1. Seek Experts

There is nothing like bumping up against an invisible wall. Let alone running headlong into it. But this is what happens when you don’t know what you don’t know! As a business owner, this can be alot. Would it occur to you to research hashtags or use RSS feeds to create content? Probably not, your job is to do what you do exceptionally well. It’s an experts job to counsel you in all other areas.

(Contact me if you want to talk about social media.)



List 3 ways this situation has improved your expertise2. Get Over it

This was bound to happen. Don’t dwell in the “coulda woulda shoulda” done something differently. The worst thing you can do is despise the rocky path for being exactly what it is – a training tool to hone your expertise. If rocky paths were never there you would never come into the expertise you have now. You might not be in a place to thank the rocky path. But you can certainly list 3 ways your expertise was improved. In fact, I suggests you do that exercise every time you have a close encounter of the rocky kind.



3. Acknowledge You’re Doing Something Right

You probably heard some variation of this but it’s still true:

great money is beyond your comfort zone







The very existence of the “hard way” is proof positive that you are doing something right. People who are up to big things have big breakdowns to match. Just imagine if you were a county-living tea-sipping granny. Your biggest breakdown would be they didn’t have your Tetly in the store. But when you are creating a business to live a life you love you will be presented with rocky paths that look like disasters. They are not. They are merely mile markers to indicate you are on the right path.

I wrote about this because people always worry about jumping into social media and doing something wrong. They want to research and read everything on the Internet about getting it right. They want to avoid the pain of getting it wrong. I always tell them ‘Understand and create a strategy and then jump in. You will do something wrong and you will recover.”

This idea of learning the hard way is one that should free you up. Now, you don’t have to avoid messing up because you know it’s going to happen. Now,you can just BE. Now, you can focus on getting results and learning from the hard way.

What was your last rocky path?


Oh, I talked about this on Periscope..find me @where2start

How to: Create a Business you Love through Customer Appreciation

Create a business you love through customer appreciation

 I bet you’ve heard this before…

(Highlight any sentence to click and tweet!)

“You need to surprise and delight your customers!” You understand how to execute customer appreciation IRL (in real life) but are less sure of how to execute it through social media. You understand the “why” – but the “how” is a bit fuzzier. Going that extra step with engaging and acknowledging your customers makes them feel special and shows you’re paying attention. More than that – it shows you have a clearly defined ideal client and you know how to reach them.  Use this mini-guide to get you on the road to customer appreciation rock star! If you want more guidance check out this webinar: How to Love on Your People Through Social Media.


Use your tools!

Social media is quick and can be hard to keep track of. Keep track of your clients using a social CRM. (Check out a list here. I use Nimble.) When you use a social CRM you can keep track of their comings and goings online while also making notes about your last meeting. It is the best place to create a full picture of your client and what’s important to them.

Use the features of social media platforms. Have you created your Twitter List? What about tagging in LinkedIn? Following people on Facebook? These are all great way to keep up with your customers. One you set up your systems – they become an invaluable tool in providing you insight.

As an added bonus, if you keep detailed enough notes, you might be able to see trends and preferences among your ideal client. Another way to use business data to your advantage.


Make it a habit.

Customer appreciation is not about the sale.

Acknowledge a client once a week. Share their accomplishments or triumphs with the world. It shows you’re paying attention and you care.

As an added bonus, create a 30-day challenge for yourself and see what happens. By acknowledging one customer a day the momentum you gain – both in understanding your customers and engaging with them will be invaluable.


Get creative.

Maybe you’re an artist. Why not create an exclusive “Awesome client” digital background they can download through a special link you send them? Or, you can share a 15 min wardrobe “Pick me up” if you own a boutique. The important thing is you’re providing extra value and making your customers feel appreciated.  Customer appreciation is about understanding what motivates your customers and what makes them smile. It doesn’t have to be expensive or complicated – it has to be thoughtful and tied to the core of your brand.
Creating a business you love through customer appreciation is not the quick way. But, it is the raving fan way. If your customers know how much they mean to you they become loyal. Loyal customers are like a de facto sales force. They answer your surveys, share your content, and promote your business. Social media is a digitized word of mouth. By sharing some love with your customers you remind them why they are loyal and prompt them to share that love. Create a business you love by using customer appreciation to spread the love. Don’t forget to register for the webinar.


How have you shown customer appreciation?

(If anyone wants to take the 30 day challenge with me I’m game!)